Animal Jam Help Center

How do I update my parent email address?

  1. Log into your Parent Account using your current parent email address. If you have forgotten your password, simply follow the directions on screen after choosing "Forgot password".

  2. Once logged into the parent account, Click on the Contact Info bar on the right of the Parent Account.


3. Edit or update your parent email address by typing in the Email field, then click the Save button. This will change the parent email address of all the player accounts on your Parent Account.

4. A confirmation email will be sent to your new email address. To confirm the change to the updated email address, click on the link provided in the email or copy and paste the link into your browser's address bar. Please note that your {parent email address} will not be updated in your Parent Account until this step is complete.


  1. If the confirmation email does not arrive in your inbox after a short while, check your Spam or Junk folders to assure its arrival.

  2. A success email will then be sent to your updated email address, confirming that it is now the parent email address tied to your Parent Account.

If you need to correct an incorrect parent email address, please "submit a request" below and include the following information:
     - Animal Jam player account username
     - Parent email address used during registration
     - Correct email address
     - Billing Verification

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