Animal Jam Help Center

What should I do if I am not receiving activation or password reset emails?

There may be a number of reasons you are not receiving Parent Account activation or password reset emails.

  • Check the Spam and Junk folders of your email. Important emails occasionally get misidentified as spam.

  • Verify that the parent email address entered during registration is correct. If your email address was entered incorrectly, click here to learn how to update it.

  • If you use AOL, try updating your parent email to another email address from a different provider, such as Gmail or Yahoo.

If you are still not receiving important emails from Animal Jam HQ, please contact us and include the following information:
     - Animal Jam player account username
     - Parent email address used during registration
     - Correct email address
     - If you have successfully purchased an Animal Jam membership,        please include the Animal Jam Transaction ID or confirmation          number

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