Animal Jam Help Center

Can I change my Animal Jam username?

If you would like to change your username, our support team can help. Please note that a username can only be change if it has an active membership and has not been updated before.

If your username falls into this criteria, please submit a ticket to AJHQ and include the following information:
- Your current username
- The parent email associated with that username

Once you have submitted a ticket, our team will reply back with more information. If your username change is approved, you will receive a pop-up when you log into Animal Jam which will guide you through the rest of your username update process.

Was this article helpful?
494 out of 603 found this helpful

If you have questions that aren't addressed in our Help Section, please submit a request, and we will get back to you shortly.

Submit a request