Animal Jam Help Center

Can I change my Animal Jam username?

If you would like to change your username, AJHQ can help. But remember that your username can only be changed once, so be sure to choose a username you'll be happy with for a long time.

To change your username, please submit a ticket to AJHQ, and be sure to including the following information:
- Your current username
- The parent email associated with that username
- Four unique choices for your new username
- If your parent has successfully purchased an Animal Jam membership, please include the Animal Jam Transaction ID or confirmation number that accompanied the membership purchase to verify account ownership

New Username Tips And Guidelines
- Special characters like $ - ! % * _ @ & < ? are not allowed.
- One or more of your new username choices may be unavailable or already in use.
- For your safety, personal information—such as names, addresses, and phone numbers—are not allowed.
- First and last names are not allowed, even if it is the name of your favorite actor or singer.
- Only the first letter can be capitalized
- Rude, mean, and inappropriate words are not allowed.

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