Animal Jam Help Center

How do I cancel a recurring membership without account information?

If you would like to cancel a recurring membership but account information is not available, please contact us and include the following information:

If payment was made with a credit card:

  • Full name on credit card
  • Full billing address
  • Last four digits of the credit card used or the Animal Jam Transaction ID or confirmation number that accompanied the membership purchase

If payment was made with PayPal:

  • PayPal account email address
  • Unique PayPal Transaction ID number, provided by PayPal when an order is initiated.