If you would like to cancel a recurring membership but account information is not available, please contact us and include the following information:
If payment was made with a credit card:
- Full name on credit card
- Full billing address
- Last four digits of the credit card used or the Animal Jam Transaction ID or confirmation number that accompanied the membership purchase
If payment was made with PayPal:
- PayPal account email address
- Unique PayPal Transaction ID number, provided by PayPal when an order is initiated.