Animal Jam Help Center

Why am I being billed after the membership term has ended?

Animal Jam's one (1) month and six (6) month memberships are recurring, which means they automatically renew at the end of their membership terms—every 30 and 183 days, respectively.

These recurring memberships are for the convenience of customers who do not want their Animal Jam membership to lapse, as this prohibits access to their member-only in-game animals, pets, dens, and items.

You can cancel a recurring membership at any time through your Parent Account. Please note that the player account will still be able to enjoy the benefits of its Animal Jam membership until the end of the membership term, at which point no further recurring transactions will be charged.

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