Animal Jam Help Center

What is Animal Jam's refund policy?

General Refund Policy
Refund requests that are received within seven (7) days of the initial purchase are eligible for a full refund, including automatically-renewing memberships. Except as described below, no refunds will be given after seven days from the date of purchase.

Unauthorized Purchases
In the instance of unauthorized charges, refund requests that are received within thirty (30) days of the initial purchase are eligible for a full refund, provided the Animal Jam player account has logged in and played three or fewer times. No unauthorized purchase refunds will be given after thirty days from the date of purchase, or if the player account has four or more plays.

This unauthorized purchase policy only applies to initial purchases, not any automatically-renewing charges.

Duplicate Orders
In the instance of duplicate charges, refund requests that are received within forty-five (45) days of the initial purchase are eligible for a full refund. If a duplicate order has been placed, please contact support@animaljam.com.

Please note that refunds can only be made to the original form of payment, and they cannot be issued to a different credit card or via a different payment method. If the credit card used for the transaction has been cancelled or has expired, a refund cannot be issued.

For additional information, please review our complete Terms of Service.

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