Animal Jam Help Center

How do I redeem a membership code or PIN?

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  1. Visit the Redeem Page.
  2. Enter your membership code or Pin and click the Done button
  3. Designate which account you would like to apply the membership towards: the player account or the parent account.
    • If applying the membership to a player account, select the button to the left of 1) Player Account, then type the username and password of the account in the appropriate fields and click the Continue button to complete the redemption.

    • If applying the membership to a parent account, select the button to the left of 2) Parent Account, then type the parent email and password of the account in the appropriate fields and click the Login button. Choose which player account you would like to apply the code or PIN towards, and then click the Continue button to complete the redemption.

Please note that you may only redeem a membership code or PIN using parent credentials if you have successfully activated your Parent Dashboard.

When the redemption is complete, a confirmation page will show the details of the purchase. A confirmation email will also be sent to the parent email address linked with that player account.

Please note that membership codes and PINs can only be redeemed once.

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