The quickest way to receive help from Animal Jam HQ is to visit this Help Desk. Click on the Help link from any Animal Jam webpage, then type the subject you have a question about.
If there is not a Help Desk article that addresses your needs, you will be prompted to send a customer service ticket to Animal Jam HQ. Please fill out every field accordingly. Be sure to view all the topics in the form choices to help direct your request to the correct place as well as to be directed in sending the exact verification information that is needed based on your request. The more correct information provided, the sooner your inquiry can be addressed.
It is very important if you're a member to include the Club Membership Billing Type if known or whether your have membership or not.