Animal Jam Help Center

How do I enable or disable my child's account?

  1. Log into your Parent Dashboard.

  2. Select the username of the player account you would like to enable/disable. The player account's status can be found below the username, next to the Account field.
    • Enabled: the player account can be logged into and has access to Animal Jam.

    • Disabled: prevents the player account from being logged into and having access to Animal Jam. While a player account is disabled, any attempt to log into that account will be shown the following message: "We're sorry, this account does not have sufficient privileges to play at this time."

Please note that disabling a player account does not turn off recurring subscriptions to Animal Jam.