Animal Jam Help Center

How do I cancel a recurring membership?

Please note that this option is only available for purchases made on our website, If your recurring membership was purchased via an in-app purchase, you will need to contact the app store (Google, Apple, Amazon) to cancel your recurring membership.

  1. Log into your Parent Account.
  2. Select the username of the player account with the recurring membership you would like to cancel.
  3. Under the Membership tab, click the Change link found beneath the text that reads Auto-Renew: On.
  4. A pop-up warning will appear, stating the date the membership will expire if Auto Renew is turned off.
  5. To confirm cancellation of recurring membership, click the Yes button.

The player account will still be able to enjoy the benefits of its Animal Jam membership until the aforementioned date, at which point the recurring transaction will not be charged.

Please note that the above instructions can only be followed if you have activated your Parent Account. If you would like to cancel a recurring membership for an account linked to a Parent Account that has not been activated, please contact us and include the following information:
     - Animal Jam player account username
     - Parent email address
     - If you do not know what parent email address was entered upon account creation, please include the Animal Jam Transaction ID or confirmation number that accompanied the membership purchase to verify account ownership.

Finally, please be mindful, if you or your child created and purchased a membership under an incorrect email, you will not see the account or option to cancel within your parent tools nor will you receive any information. You will then need to provide the above billing to AJHQ for us to help you locate the account in question.

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